Refund & Cancellation Policy

Effective Date: 15/08/2026 Last Updated: 15/08/2026

This Refund & Cancellation Policy outlines the terms under which KHAMNAI Tech Solutions handles payments, cancellations, and refund requests for our digital marketing services. Because we provide professional services rather than physical products, our policy is structured around service delivery milestones rather than product returns.

By purchasing or engaging any service from KHAMNAI, you agree to the terms outlined below.

1. Nature of Our Services

KHAMNAI provides digital marketing services, including but not limited to:

  • Search Engine Optimization (SEO)
  • Local SEO
  • Performance Marketing (Google Ads, Meta Ads)
  • Content Strategy & Creation
  • Website Audits

Because these are labor-intensive, time-bound professional services — not physical goods — refunds are handled differently than a typical product return and are assessed on a case-by-case basis according to the terms below.

2. Free Audits & Consultations

Initial audits or strategy calls offered as part of our lead generation process (e.g., “Get a Free Audit”) are provided at no cost and are therefore not eligible for refunds, as no payment is collected for them.

3. Project-Based Services

For fixed-scope projects (e.g., a one-time SEO audit report, a website content package, a one-time ad campaign setup):

  • A non-refundable deposit (typically 25–35% of the total project cost) may be required before work begins.
  • Once work has commenced, the deposit is non-refundable, as it covers strategy time, research, and resource allocation already committed.
  • If you cancel the project before any work has started, you are eligible for a full refund of the deposit, minus any payment processing fees.
  • If the project is cancelled after work has begun but before completion, you will be invoiced for work completed to date, and any remaining balance from your deposit (if applicable) will be refunded.

4. Monthly Retainer Services

For ongoing services billed monthly (e.g., SEO retainers, ongoing ad management, content strategy retainers):

  • Monthly retainer fees are non-refundable once the billing cycle has started, as they cover time, strategy, tools, and ad platform management allocated for that period.
  • You may cancel a retainer at any time for future billing cycles by providing at least 14 days written notice before your next billing date.
  • No partial refunds are issued for early cancellation mid-cycle, as resources for that cycle have already been allocated.

5. Third-Party Ad Spend

For performance marketing services involving paid advertising (Google Ads, Meta Ads, etc.):

  • Any amount paid directly to advertising platforms (ad spend) is separate from our service fee and is non-refundable, as this is billed and controlled by the ad platform (Google, Meta, etc.), not by KHAMNAI.
  • Our service fee covers the strategy, setup, management, and optimization of these campaigns — not the ad spend itself.

6. When Refunds May Be Considered

We will consider a refund request if:

  • KHAMNAI fails to deliver the agreed-upon service or deliverable within the timeline specified in the signed proposal or contract, without reasonable cause or client-side delay
  • There is a documented, verifiable error on our part that materially affects the agreed scope of work
  • Both parties mutually agree, in writing, to terminate the engagement before work has been substantially completed

Refund requests must be submitted in writing to mail@khamnai.com within 7 days of the issue arising, along with a clear explanation of the concern.

7. When Refunds Are Not Provided

Refunds will not be issued in the following situations:

  • Dissatisfaction with results due to factors outside our control (e.g., algorithm changes by Google/Meta, market conditions, competitor activity, client’s own website/technical limitations)
  • Delays caused by the client (e.g., late feedback, missing access/credentials, delayed content approval)
  • Change of mind after work has already commenced
  • SEO and organic growth results, since search engine rankings are influenced by third-party algorithms and are never guaranteed to occur within a fixed timeframe

8. Cancellation Process

To cancel a service or request a refund review:

  1. Submit a written request to mail@khamnai.com stating your project/account details and reason for cancellation.
  2. Our team will review your request within 3–5 business days.
  3. If a refund is approved (per Sections 3, 4, or 6), it will be processed within 7–14 business days to your original payment method.

9. Method of Refund

Approved refunds will be issued via the original payment method used at checkout, unless otherwise agreed in writing. Processing times may vary depending on your bank or payment provider.

10. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services or business practices. The updated version will be posted on this page with a revised “Last Updated” date.

11. Contact Us

For questions about this policy or to submit a refund/cancellation request, please contact:

KHAMNAI Tech Solutions Email: mail@khamnai.com Phone: 0092 311 7104427 Website: https://khamnai.com

Scroll to Top